Shipping & Delivery
Shipping & Delivery
At Lounge LA, we're dedicated to ensuring your new pieces arrive safely and seamlessly. Our delivery service goes beyond just transportation—it's our commitment to your satisfaction. We handle the details so you can enjoy a worry-free experience from our door to yours.
We aim to get your order to you as quickly as possible, on a day that works best for you. For your convenience, all items within an order will ship together, and we'll provide an estimated delivery timeline when you place your order. Once your shipment reaches the local terminal nearest you, our carrier will contact you directly to schedule a delivery appointment to your home or business. Please be available to accept the shipment during the scheduled 4-hour window.
For smaller items shipped via UPS or other small parcel carriers, your delivery will follow the tracking details provided, rather than a scheduled appointment.
Upon delivery, please visually inspect the packaging for any damage. If you notice any issues, make a note of them on the delivery paperwork before signing.
Please note that additional costs may apply if you:
- Add to your order after it's been prepared for shipment.
- Request evening or weekend delivery (weekend delivery may not be available in all areas).
While the vast majority of our orders arrive within the estimated lead times, shipping times are good faith estimates due to various transit variables. Lounge LA is not liable for any loss, damage, cost, or expense related to any delay in shipment or delivery. We are unable to ship to P.O. boxes. We currently only ship within the contiguous United States and do not offer shipping to Alaska, Hawaii, or international destinations.
Delivery Options:
Curbside Delivery (Free Nationwide Shipping)
Our Curbside Delivery service includes free nationwide shipping and delivery to the curb, driveway, or the closest accessible area to your building. For apartments or high-rises, this means delivery to the lobby or service area. Please note that this service does not include inside delivery, assembly, or removal of packaging materials.
A signature is required for all Curbside Deliveries unless shipped with UPS or other small parcel carriers. Curbside shipments typically arrive within 1-3 weeks within the contiguous US.
White Glove Delivery (Quote Required)
Our White Glove Delivery service offers a premium delivery experience and is quoted separately based on your order and location. This service typically includes:
- A scheduled delivery appointment.
- Inside placement of your items (up to one flight of stairs).
- Assembly of your furniture.
- Removal of all large packaging materials.
If you are considering a return, we highly recommend requesting to keep the original packaging. Please note that this service does not include the installation of wall mounts for products using French Cleats or the installation of light fixtures. White Glove shipments